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SnapComms App AD Sync Interval

Last Updated: Mar 13, 2017 11:40AM NZDT

The SnapComms client / app checks for changes to Active Directory information relating to the user that is logged on at the time. If it discovers any changes, the client updates the Content Manager. This is called an Active Directory Sync. By default the SnapComms App performs an Active Directory Sync every 6 hours (21600 seconds) after initial login.

Note: The SnapComms App can be provisioned to perform an Active Directory Sync at Windows Startup by selecting Refresh at Startup within the Active Directory Integration section of the Advanced Settings when provisioning your clients in the Management >> Client Provisioning screen.


How groups behave when re-synced

New groups in AD (but not yet displayed in SnapComms Content Manager) will be added to Content Manager.
Groups updated in AD (e.g. group name change) will be updated in Content Manager.
Group memberships of users will be updated as soon as the new (updated) group membership information is received from each user via their SnapComms App.

Note: Groups are never deleted from the SnapComms environment, this means that groups deleted in AD will not be deleted in Content Manager. To make the group redundant, you would need to set it to inactive to prevent administrators from targeting the group. Once the new (updated) group membership information is received from each user via their SnapComms client / app, groups deleted in AD will have no actively connecting users associated with it in Content Manager.

You can prompt the client to perform and Active Directory Sync immediately or change the frequency it will re-sync.

Immediate forced re-sync

If the SnapComms App has a Settings button

1. Open the client Message History window..

2. Click on Settings.

3. Click on Diagnostics.

4. Click on Refresh Active Directory.


If the SnapComms App does not have a Settings button

1. Stop the SnapClientService. Open the services.msc console, select Snap Communications Client Service and choose stop. (Or use command line: NET STOP SnapClientService)

2. Stop the SnapClient.exe process. Open the Task Manager, select SnapClient.exe and Kill Process.

3. Open the registry key located at: HKEY_CURRENT_USER\Software\SnapComms App\Settings

4. Delete the registry value named “client.dirSync.state“

5. Start the SnapClientService again. (SnapClient.exe will now be automatically started again).

Permenant change of re-sync interval

Changing the Active Directory Sync frequency can only be changed by creating a new client (with the new sync settings) then deploying it.

1. In Content Manager, navigate to Management >> Client Provisioning.

2. Click Show Advanced Settings

3. Change the Refresh Time in seconds.

4. Continue to create and deploy your new client.

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