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Survey - User Guide

Last Updated: Feb 10, 2017 02:29PM NZDT


 

Overview Create Survey Questions Survey Options Delivery Options Target Dates Target Users Advanced Details Publish

Use Case

The primary purpose of a Survey is to gauge the audiences opinion on one or more subjects. The target audience are required to answer one or more questions to which there is no right or wrong answer. Participants can (optionally) be shown their own Survey results after submitting their answers.

An example of use case of a Survey is to gauge the opinions on the recent changes made within an organization. Staff commonly appreciate being asked how they feel about changes to the company, and give insightful feedback to processes or new issues that may have arisen from such changes.

​Prerequisite

If you do not see this button when creating a new asset, you may not have a license supporting this feature. Please contact your SnapComms Sales Representative to arrange an upgrade to your license.


 

How it works

Survey enables you to ask your audience a series of questions to gauge their opinion. The responses provided by your audience are neither wrong or right.
You may add as many questions as you like, which can be any variation of the following three Question Types:


Multiple-choice

Your audience selects one answer out of a selection of options. Commonly this is what is referred to as a Radio Button option. They may only make one selection, but you can give them many options to select from.

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In the above example, users may select from 4 options, there is no right or wrong answer. There are no limits on how many question options you give your audience.


Multiple-selection

Your audience can select multiple answers out of a selection of options. Commonly this is what is referred to as a Checkbox option.

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In the example above, users can select all or some of the question options.


Free-form answer

Your audience enters free form text answers. There is no limit to what they place as an answer. Free-form questions are useful to gather comments or feedback. No marks are provided for Free-from answers, but you may view the text via the Survey Drilldown report. Free-form answers will by default be marked as an incorrect answer. If you want to get exact percentages on correct answers, we recommend you only provide questions with answers that can be marked.

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When you send a Survey to your targeted audience, they (by default) receive a pop up in the bottom right hand side of their computer screen.



If they click on READ LATER, it will popup again if recurrence is set to do so, or they can read it later from their Message History area of their SnapComms Client.
If they click on READ NOW, or open it from their Message History area of their SnapComms Client, they will be presented with the Alert Message which contains the Survey.



Once they complete the Survey and click Submit, they are thanked for their participation.



The results are best reviewed in the Survey Drilldown report.




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Overview Create Survey Questions Survey Options Delivery Options Target Dates Target Users Advanced Details Publish
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