SnapComms Server - Maintaining Log Files

Low Disk Space / Excessive Log File Size

If the server your SnapComms database is located on runs out of disk space this may stop the server from communicating messages to the clients and require remedial action. These are the steps you can take:

Note: IIS 6 is no longer supported. IIS 7 is the minimum requirement for SnapComms.

1. Free up disk space on the server.

2. Stop the IIS service.

3. If the SQL server is running on the same machine, ensure that the SQL transaction log hasn't been filled up due to the low disk space.
    If so, manually perform a transaction log backup to clear space in the transaction log.

4. Delete all files & folders inside these directories:

C:\windows\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files
C:\windows\Microsoft.NET\Framework64\v2.0.50727\Temporary ASP.NET Files

5. Start the IIS service.

Let the server run for a while, the CommService log should grow quickly to a few hundred lines.

C:\Program Files\Snap Communications\Server\Logs

If the clients continue to experience errors please send us the most recent CommService log so we can see the latest errors.

Ongoing Maintenance & Archiving

You can safely delete/move/archive the entire contents of these directories to clear space:

SnapComms application:

C:\Program Files\Snap Communications\Server\Data\Cache
C:\Program Files\Snap Communications\Server\Logs

IIS logs - IIS6:

C:\Windows\system32\Logfiles\W3SVCxxx
C:\Windows\system32\Logfiles\HTTPERR

IIS Logs - IIS7:

C:\inetpub\logs\LogFiles\W3SVCxxx

SQL Server:

The SQL server transaction logs (.ldf files) grow indefinitely for databases in the FULL recovery model unless they are regularly backed up.
Examine the database .ldf files to determine if the .ldf files are excessive in size located in this directory on a default SQL installation:

C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data

We suggest an SQL Server database maintenance plan is implemented regularly to backup the transaction log and delete old backup files after a certain age.