Overview
If your server does not have access to the internet, or routes to the internet via a Proxy, the Proxy Server may not be able to grant our software access if our software is configured to run under a default Windows identity such as Network Services. In either of these cases, you will need to use Email Activation:
Step 1
Log in to the Content Manager using the Super Administrator Login (admin by default).
Navigate to Server Configuration >> Licensing.
Step 2
Click on the Install License button.
Step 3
Browse for the License Key we have supplied you with.
Note: The License Key is a text file (.txt) which contains a key starting with ---BEGIN LICENSE KEY---.
For SnapComms Server version 16.10.8507.0 and above, click on the Activate button, then jump to Step 5.
For SnapComms Server version 16.8.7481.0 and below, click on the Install button.
Step 4
Select Email activation.
Click the Continue button.
Step 5
Select Download Activation Request and send it as an email attachment to tech.support@snapcomms.com
Note: Only perform this step once or the first request will be invalidated. The License Request Key is a text file (.txt) which contains a key starting with ---BEGIN LICENSE REQUEST---.
Step 6
Once you have received the Activation Key by email from SnapComms, navigate to Server Configuration >> Licensing within Content Manager, and click Install License.
Step 7
Select Proceed with applying the Activation File.
Click Continue.
Step 8
Browse for the Activation Key you were provided via email.
Note: The Activation Key is a text file (.txt) which contains a key starting with ---BEGIN LICENSE ACTIVATION---.
Click Apply.
Step 9
Your SnapComms solution should now be licensed. To confirm this ensure your server instance has a green tick on the left hand side of the server name.
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