If your server does not have access to the internet, or routes to the internet via a Proxy, the Proxy Server may not be able to grant our software access if our software is configured to run under a default Windows identity such as Network Services. In either of these cases, you will need to use Email Activation:
Log in to the Content Manager using the Super Administrator Login (admin by default).
Navigate to Server Configuration >> Licensing.
Click on the Install License button.
Browse for the License Key we have supplied you with.
Note: The License Key is a text file (.txt) which contains a key starting with ---BEGIN LICENSE KEY---.
For SnapComms Server version 16.10.8507.0 and above, click on the Activate button, then jump to Step 5.
For SnapComms Server version 16.8.7481.0 and below, click on the Install button.
Select Email activation.
Click the Continue button.
Select Download Activation Request and send it as an email attachment to email@example.com
Note: Only perform this step once or the first request will be invalidated. The License Request Key is a text file (.txt) which contains a key starting with ---BEGIN LICENSE REQUEST---.
Once you have received the Activation Key by email from SnapComms, navigate to Server Configuration >> Licensing within Content Manager, and click Install License.
Select Proceed with applying the Activation File.
Browse for the Activation Key you were provided via email.
Note: The Activation Key is a text file (.txt) which contains a key starting with ---BEGIN LICENSE ACTIVATION---.
Your SnapComms solution should now be licensed. To confirm this ensure your server instance has a green tick on the left hand side of the server name.