Creating Administrators and Setting Permissions

OVERVIEW

An administrator account is required to log in to the SnapComms Content Manager. If you are not an administrator, you won't be able to log into the Content Manager but you can still receive content that is targeted to you through your desktop and mobile devices. SnapComms also offers ways to restrict administrators' access and permissions  to menu options, folders, channels and groups that they can target for the content that they create.

CREATING ADMINISTRATORS

Log into your Content Manager as an administrator that has management permission.

Navigate to Management >> Administrators.

You will see a list of the existing administrators.​

Click on the Create Administrator button on the bottom left.

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Enter the details required in the form.

The username must be unique (email address is recommended). The person you are adding as an administrator will receive an email to set their password and complete the registration, so make sure you enter their correct email address. The administrator will be created in Pending status until they complete the registration and set their password.

Troubleshooting note: The admin registration email will be coming from notification@snapcomms.com, if the newly created administrator doesn't receive this email (check the Spam folder as well), please reach out to your IT Team to confirm this email address is whitelisted and not getting blocked in your email server. If this continues to be an issue, please reach out to tech.support@everbridge.com to confirm that the email has been sent from the SnapComms outgoing email server.
 

An administrator account can also be automatically created if they log in through Single Sign On (SSO). If their credential type is SSO, they won't need to set their password through the link in an email notification. In addition, you also won't be able to trigger a reset password for that administrator inside the Content Manager.

SETTING ADMINISTRATOR PERMISSIONS

There are several ways to control the level of access of each administrator. Click on the name of the administrator that you want to edit permissions for to access the following settings.

• Publishing Rights

• Management Access

• Targeting Permissions

• Folder Permissions

• Channel Permissions
   

Publishing Rights

If you have Moderation as a license feature, you will see these options.

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Publish directly allows the user to publish contents directly without having to be moderated first.

Moderate accessible content allows the Administrator to moderate the content that they have been given access to.
  

Management Access

This allows you to control if an administrator will have access to the different parts of the navigation menu.  It's also where you grant access to Windows App Profiles where Active Directory (AD) attributes that will be imported to SnapComms are controlled, as well as permissions to schedule and publish Windows App Updates.

Manage Organization Templates controls if an administrator has access to create, update, move, disable, or delete an organization template. Administrators will still be able to create new content from an Organization Templates without this permission.

Targeting Permissions

This allows you to manage which targeting options will be given to the administrator. You can also control whether the administrator can send content to all groups or just selected ones.
 

Folder Permissions

This manages the folder permissions of the administrator, whether they can create new folders, access all folders or only selected ones.

If an administrator is granted access to a subfolder without access to its parent, the subfolder will appear at the top level of the folder structure for them.
 

Channel Permissions

This lists all channels and use cases available to your organization and lets you select which ones will be accessible to the administrator.