Sucy Vero
Articles
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Users Not Receiving Content
Basic Troubleshooting 1. Have the correct users been targeted? Open the item in the Content Manager and navigate to the Target Users screen. Confirm the users have been specifically targeted or ar...
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Available SnapComms API
SnapComms offers a variety of publicly available APIs that allow you to perform actions and integrate SnapComms with third-party tools such as getting targeting information, publishing content from...
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Advanced Target Date Options
Target Date Options Set when the asset will be displayed and retracted.Depending on your license features, the target dates screen is split into 3 main sections. Scheduling Type This field is ma...
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SnapComms Server - Retrieving Logs & Resolving Problems
Retrieve Logs Files via SnapComms Server All Server (IIS App Server) Log files: C:\Program Files\Snap Communications\Server\Logs HTTPERR Log files: %systemroot%\system32\logfiles IIS/W3 SVC Log fil...
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Single Sign-On Using Microsoft Account
PREREQUISITES A trust is established between SnapComms and the Microsoft Azure Active Directory An Active Directory static group containing the users needing access to the Content Manager i...
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Mobile Device Installation and Onboarding
The Onboarding Instructions provide a simple three step process to have the SnapComms Mobile App installed and available for use. A content administrator can select the Onboarding Instructions from...
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Create Content Page
OVERVIEW The Create Content page is a simple way to easily visualize and navigate through the various libraries to create your next piece of content. There are three main sections on this page: B...
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Creating RSS Feeds
OVERVIEW RSS Feeds allow a Content Administrator to send important headlines directly to end users’ desktops and mobile devices that have the SnapComms App installed. The information is displayed ...
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SMS Delivery Reports
This report displays SMS messaging activity, specifically what messages have been sent to whom and when. This report is available via the Folder Reports. To find it, go to Folders and hover ov...
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Adding SMS Recipients and Delivery
There are several ways you can configure your users' mobile numbers in SnapComms for them to be able to receive the SMS Alerts that you send. However, for all options, you need to ensure that the n...