There are 3 ways to collect the SnapComms Diagnostic information:
SnapComms Diagnostics (SnapComms Server software version 14.04.2741.0 or higher):
SnapComms Server - Maintaining Log Files
Download and Run the SnapComms Server Diagnostics Tool:
SnapComms Server Diagnostics Tool
Where to send the information
Please ensure both the MSSQL stats and IIS logs are gathered
Attach the above files and Email to email@example.com for analysis.
If the files are too big to send via email, please use the following link to upload the files http://www.sendspace.com/dropbox/6tqc0e
Please advise us in a reply email to firstname.lastname@example.org once the files have been uploaded.