OVERVIEW
SnapComms allows you to personalize your communication for the user receiving your messages by including certain Personalization tags in your message template.
CONSIDERATIONS
The use of the Personalization tags is only recommended if you have clean maintained data against your user records within SnapComms.
If your user record has incorrect data in the fields used to populate the Personalization tags, then the incorrect data will be displayed to the message recipient.
If any of these user data fields are empty then the Personalization tag will be "blank" and will not display any data within the message.
- i.e. Hello [::firstName] will be displayed as Hello
The following delivery channels support the Personalization tags:
- Desktop Alerts
- Screensavers
- Lock Screen
- Quiz
- Survey
HOW TO USE THE PERSONALIZATION TAGS
IMPORTANT: The Personalization tags will need to be copied exactly as shown below, otherwise, the data will not be correctly displayed.
By including the following Personalization tags, the recipient's details will be added to the message at the location where the tag is entered.
|
Personalization Tag |
Property |
| [::firstName] | Insert the recipient's first name into the message |
| [::lastName] | Insert the recipient's last name into the message |
| [::email] | Insert the recipient's email address into the message |
| [::sms] | Insert the recipient's mobile number into the message |
HOW ARE THE PERSONALIZATION TAGS DISPLAYED
Below is an example of how to use the Personalization tags when creating content, and how the message will appear on the recipient's device.
Content window:
The Personalization Tags can also be included in the Pop-up notification.
Pop-up notification:
On the message recipient's screen, the following will appear:
Content window:
Pop-up notification:
PREVIEWING THE PERSONALIZED TAGS
It is recommended to publish the message to yourself to see exactly how the message will be displayed.
As the Personalized tags are considered by the SnapComms App installed on the user's device, the interactive previewer can't correctly display the results.
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