Release Notes - Content Manager

Current Release

March 6th, 2025

New and enhanced features:

• Panic Button hotkey support - The Panic Button feature now allows you to send emergency messages instantly from the SnapComms App using a hotkey combination. You can also use the Panic Button with a physical button (requires a configurable button that emulates a key combination). See this article from more information.  
• Improved performance of the Users, Groups, and Machines pages.
• Improved performance of the publishing process.
• Added a delete option to User and Group import categories.

Resolved issues:

• Security improvements.

January 28th, 2025

New and enhanced features:

• ✨ AI Content Review - Administrators can now leverage AI to review content for grammar and tone. Learn more about this feature.

Resolved issues:

• The Excel file generated from the Export Administrators feature now correctly displays the role name instead of the role ID in the "Role" column.
• Security improvements.

 

Previous Releases

Note: The information in the past release notes may have been superseded by subsequent release notes. Please review all current release notes carefully.

 

January 8th, 2025

New and enhanced features:

• Improved the layout of ticker messages for better display on mobile devices.
• You can now register multiple domains for your Content Manager portal's SSO.
• Feed view is now enabled for the following templates: Emergency Creator, Emergency Code Red, Emergency Code Black.

Resolved issues:

• Fixed an issue where the content's background was incorrectly set to "plain white" when switching between an organization image and an uploaded image.

 

November 18th, 2024

New and enhanced features:

• Introducing the Image Library! Admins can now upload and store branding images for easy access when creating messages, eliminating redundant uploads. More information here.
• Security and performance improvements. 

 

October 15th, 2024

New and enhanced features:

• User Management endpoints have been added to our Public API. This allows control of viewing, disabling and deleting users and groups without going through the Content Manager. More information here.

Resolved issues:

• Fixed issue where "Disable Windows lock screen blurring" setting does not persist across save operations.

 

September 9th, 2024

New and enhanced features:

• Enhanced the security of the logo file upload API.
• Enhanced the security of the password reset API.
• Add "ms-teams" process name to the default notification suppression list under Windows App Profile.

 

September 2nd, 2024

New and enhanced features:

• Templates have been updated to be compatible with MacOS Sequoia. Please note that existing content must be republished for changes to take effect.

 

July 30th, 2024

New and enhanced features:

• The 'SMS Provider' and 'SMTP Configuration' pages have been moved under 'Integrations' in the left navigation menu (Management > Integrations).
• Administrator permission improvements: The following permissions have been added for finer control over administrator rights.
  

  • Manage Administrators

  • Manage Administrator Roles

  • Manage Security

  • Manage Content Defaults

  • Manage Integrations

  • Manage App Authentication

  • Manage Mac & Mobile Settings

  • Manage Groups & Users Sync

Resolved issues:

• Resolved an issue where some administrators were unable to sign into their Content Manager via SSO.
• Ensured the uniqueness of auto-generated names to prevent 409 errors from the Public API when calling the v1/content/publishFromTemplate endpoint.

 

July 15th, 2024

New and enhanced features:

• All Users and Machines Report:
  • This new report provides an overview of all users, machines, and their respective platforms. 
  • Can be found in Report Center.
• Improved API performance by optimizing machine queries.

 

June 17th, 2024

New and enhanced features:

• Security Enhancement: Added reCAPTCHA to Content Manager.

Resolved issues:

• [IT Communications - Planned Service Disruption Action Required] Template: Corrected the close button label to say "OK, got it".
• Fixed an issue where pressing "enter" while editing a feed item within the Designer page would cause the item's theme styling to leak into the feed content.
• Resolved an issue where unprivileged administrators could publish content targeted to the "whole organization" through advanced targeting by privileged administrators. 

 

June 4th, 2024

Resolved issues:

• Improved the messaging shown when an organization does not have any organization templates created.
• Fixed broken link - "Watch how to setup Organization Templates" in the Create Content screen.
• Improved stability of the SnapComms API service.

 

May 20th, 2024

New and enhanced features:

• New Window App Profile setting - "Disable Windows lock screen blurring"
  • This setting enables administrators to prevent their published lock screens from blurring when end users are on the sign-in screen, ensuring important messaging remains visible and readable to end users.
  • This setting can be found under the Lock Screen section within the Window App Profile settings.
    
    
  • Please note that this setting takes effect only on Windows apps version 24.5.562 or higher.

Resolved issues:

• Security enhancements

 

May 6th, 2024

New and enhanced features:

• The rate limit for our public API has been increased. Please see Integration Through API Overview for the new rates.
• Organization Template improvements
  • In the create content screen, a preview of the organization template is now shown.  
  • Templates can be sorted according to name or recent creation.
    
    
    
  • The template name column of the Publishing Statistics report now displays the organization template name rather than the name of the template it was originally created from.
    
    
    
  • The organization template editing screen can be accessed directly from the create content screen.
    

Resolved issues:

• The text inside the "Read More" popup dialog within newsletters was not respecting the end user app zoom level settings. This issue has been resolved.
• An issue occurred where administrators experienced difficulty signing in using Microsoft login if they had password expiry set in Content Manager. This issue has been resolved.

 

April 22nd, 2024

New and enhanced features:

• Compliance templates have been unlocked to allow greater control over how the content is presented.

Resolved issues:

• App Profile Ordering: Fixed a bug in the Content Manager that prevented correct ordering of app profiles.
• Image Display on Mobile: Corrected an issue where images within text modules were being cut-off on mobile devices.
• Anchor Tool: Resolved the issue where some headers were missing from the anchor tool.

 

April 8th, 2024

New and enhanced features:

• Enabled Notification Dates and Times for all customers. You can set the Notification to occur at a different times to the Publish From and Publish Until dates and times. Learn More.
• Support email has been changed to snapcomms_tech.support@everbridge.com

 

March 25th, 2024

Resolved issues:

• Resolved an issue on the Themes page where selected themes wouldn't properly deselect when changing the filter on the list.
• Updated dependencies across all our services to enhance security.
• Improved the processing of invalid machines to enhance the performance of our servers.
• Improved the processing of invalid users to enhance the performance of our servers.

March 11th, 2024

Resolved issues:

• Previously, administrators could publish content even if they didn't have direct access to the target audience, as long as another administrator had set up the targeting. This capability has been removed.
• SnapComms Public API: External ID is now treated as unique when publishing. This stops accidental duplicate requests creating multiple publishes of content.
• The message on the license expiry warning banner has been updated to provide clearer guidance.

 

February 26th, 2024

New and enhanced features:

• Administrators now have an extended 30-day window to log into the Content Manager after their license has expired. This provides ample time for our customers to renew their licenses while retaining access to SnapComms for message publication.

Resolved issues:

• Fixed an issue where YouTube videos would occasionally have zero volume after being unmuted.
• Addressed styling issues with Compliance templates that occurred when the in-app zoom level was set to a value higher than 100%.
• Tickers published to Macs would stop scrolling after clicking on a headline containing a URL link. This issue has been resolved.

 

February 13th, 2024

New and enhanced features:

• Admins are now able to share target sets they created with other admins in the organization. See here for more details.

Resolved issues:

• Fixed an issue which prevented publishing of certain messages due to having incorrect target audience data. 
• Fixed an issue where admins who are assigned the moderate permission indirectly from a role they have, are excluded from the list of moderators to optionally notify after publishing.
• The Google Play logo has been updated in the Mobile Onboarding instructions PDF.
• Fixed broken chart export button in reporting pages.
• Fixed an issue where the ticker from "IT Communications - Unplanned Service Disruption" would partially display off screen.

 

January 30th, 2024

New and enhanced features:

• Admins who submitted content for moderation are now notified via email when moderators have reviewed their content.
• You can now control how lock screens will size and fit on the devices they are published too. Settings can be accessed through "Summary panel (right side) > Lock Screen Settings > Screen Fit". (Not available for the legacy "Image Lock Screens")
• The "Show results table after submission" option for questionnaires has been moved to the Responses section under the Quiz Settings tab for better visibility.

Resolved issues:

• Fixed an issue where folders restored from the recycle bin are restored without their subfolders.
• Resolved an intermittent issue where published videos would only play sound.
  
• Fixed an issue where exporting a questionnaire summary with a large number of questions from the Reports page would timeout and fail.

 

January 15th, 2024

New and enhanced features:

• Improvements to Moderation
  • Modernized the look and feel of the Moderation page
    
  • Added a new tile to the Dashboard, providing users with information on the number of items awaiting moderation in the queue.
    
    
    
• You can now configure the notification suppression behaviors for Windows Apps using App Profiles.
  

Resolved issues:

• Fixed a problem where users were unable to navigate to the mute/unmute button of an audio module using the keyboard's "tab" button.
• Corrected the focus order for elements inside pop-up notifications.
• Addressed an issue where checkboxes and radio buttons within questionnaires did not display visual focus indicators when focused.
• Resolved an inconsistency in the appearance of tables created inside text modules between the designer page and the published version.
• Fixed an issue where Organization Templates could not be accessed from the search page.
• Rectified an occasional incorrect disabling of the save button inside the Content Manager's feedback submission form.
• Improved error handling for cases where users with missing usernames are synced using SCIM.
• Enhanced server handling for requests from Windows Apps that are not encoded with UTF-8, based on the default encoding of the OS. This prevents request failures in such scenarios.
• Fixed an issue where admin permissions displayed within the Administrator page were being incorrectly shown.
• Fixed an issue where special or non-English characters appeared broken in the targeting tab of the publishing summary dialog.

 

December 11th, 2023

New and enhanced features:

• Consolidation of app authentication settings
  • We consolidated various app authentication-related settings across different pages into the "App Authentication" page (App Management > App Authentication) to streamline accessibility and configuration in one centralized location.
  • The "SnapComms Mac and Mobile Access" section under the SSO Integration page (Management > Integrations > Single Sign-On) has been relocated to the App Authentication page.
  • The configuration switch, allowing the choice between SnapComms and SSO (SAML) authentication under the "Mac and Mobile Settings" page, has been moved to the App Authentication page.
• UI Improvements
  • A loading indicator is now displayed when resources are being loaded in the image module sidebar.
  • The "Feedback" option within the Reaction and Feedback settings dialog is now disabled where applicable, with a tooltip provided for clarification.

Resolved issues:

• An issue where publishing and modifying questionnaire content simultaneously across different browser sessions caused questions to disappear has been resolved.
• Moderators can now see App Updates in the moderation queue even if they do not have full access to folders in their organization.
• Fixed broken knowledge base article links in Content Manager.
• Admins automatically created from signing in via Microsoft Integration were not being granted the default role selected under the Administrator Role page. This issue has been resolved.

 

November 27th, 2023 

New and enhanced features:

• Gather feedback on the usefulness of your message from employees.
  In addition to our existing Reactions feature, you can now request Feedback from your employees regarding the usefulness of the published messages.
  
  
  
• Feedback collection can be enabled from the "Reactions & Feedback" settings, located in the right-side summary panel. This feature is available for Desktop Alert, Video Alert and Newsletter channels.
  
  
  Recipients' responses can be viewed in the success report.
   
• New administrator permission - "Manage Themes"
  Previously, the ability to manage organization themes was governed by an administrator permission called "Management and App Management sections," which granted access to various other functionalities. In this release, we have separated theme management and assigned it to its own permission - "Manage Themes."
  
  

 

November 14th, 2023 

New and enhanced features:

• Italian has been added to the list of content languages.
• The "What's New" button now directs you to our newly improved Knowledge Base.

Resolved issues:

• The mute button of the audio module was not functioning correctly. This issue has been fixed.
• The "Account is active" switch under the Edit Administrator page was not saving changes. This issue has been resolved.
• In theme settings, if a font was uploaded and its family name clashes with a font from the default list of fonts provided, the uploaded font would override the other. This issue has been fixed, allowing both fonts to maintain their style.
• There was an issue converting questionnaire messages into Organization Templates. This issue has been resolved.
• Organizations on the legacy license package faced a temporary issue where they were unable to modify administrator permissions. This issue has been resolved.

 

October 30th, 2023 

New and enhanced features:

• Administrator role improvements
  • You can now set a default role for new administrators to inherit
    
  • You can now duplicate existing roles.
    
  • You can now customize an admin's permissions after assigned a role to them. Choosing to customize will preset the admin's permissions with those of the current role and allow for editing. However, the admin will no longer be associated with the role
    .
• Folder access permission
  • You can now grant admins access to nested folders without having to grant access to their parent folders as well.

Resolved issues:

• Fixed an issue where "Feed View" is hidden when Emergency or Urgent notification types are selected.
• Fixed an issue where free-form responses for questionnaire are not displayed entirely in the Detailed Responses page.
• Fixed an issue where unwanted whitespace is produced when the company logo inside the notification footer is expanded to 3/4 or full width.

 

October 16th, 2023

Resolved issues:

• Corrected description of the "Admin Roles" feature in the Licensing Information page
• Fixed an issue where admins could see Organization Templates that were located in folders they lacked access to, on the Create Content screen.
• Resolved an issue that prevented custom fonts from being applied when the font family name contained a number surrounded by whitespace, such as "Frutiger LT Pro 47 Light Cn". For customers who were affected by this issue, please follow these steps to implement the fix:
  1. Re-upload the font file(s).
  2. Republish the message.

 

October 2nd, 2023

New and enhanced features:

• The "Print" option for newsletters has been replaced with "Save as PNG" and "Save as PDF".
• "Emergency Code Creator" Template: You can now customize the font style of the initial content.

New Template! Employee Engagement: Animated - Creator

• You can now create and customize your own content which are similar to our existing suite of Employee Engagement Animated alerts.
• This template can be found under Library > Human Resources > Employee Engagement.
• This template is available to customers on the Engage license package.

 

Resolved issues:

• Fixed an issue which allows administrators without the "Manage Organization Templates" permission to delete folders with organization templates inside.
• Fixed an issue where re-ordering of questions inside an RSVP would sometimes not persist.
• Fixed an issue where audio modules would not work inside Ticker alerts that are opened from mobile apps.
• Fixed an issue preventing question images from being rendered in all appropriate places.
• Fixed an issue preventing the overridden text for certain RSVP questions to display correctly.

 

September 18th, 2023

New and enhanced features:
Export to PDF (Newsletters)

• "Export to PDF" no longer triggers the browser print window when exporting your newsletter.
• The new export will produce a single-page PDF that fits your entire newsletter, as opposed to splitting your newsletter into multiple pages.
• The original export button is now labeled "Print."

Resolved issues:

• Fixed an issue where SMS provider settings weren't persisted on the first click.
• Fixed an issue where the designer page became partially unresponsive when an incorrectly formatted date was provided.
• Fixed the incorrect label for table export: "Export current fields" -> "Export current rows."
• Fixed an issue in tables where columns containing version numbers were not sortable.
• Fixed an issue where the folder popup menu displayed inside the right-side summary panel in the content designer page was truncated.
• Fixed an issue where "Ticker with Message Window" template would not display correctly on Mac.

 

September 4th, 2023

New and enhanced features:

An image can be added to each question for better context and engagement. 

• To add an image, click on a question and select "+Add image" from the sidebar. 

RSVP question text can now be overridden.  

• Click on the question text and modify it directly inline.
• Please note that overridden question text will no longer automatically reflect the RSVP event name, nor be translated to the selected language under Display Settings.
• To restore the original system provided question text, simply clear the overridden text.

 
 

Resolved issues:

• Fixed an issue where the RSVP question text sometimes does not update after the event name has been changed.
• Fixed an issue where inline editing of question text sometimes does not work when initial question text is empty.
• In the previous release (August 21st), the templates - Wellbeing Tips Slideshow, Birthday Celebrations and Celebrating Success were incorrectly made available to everyone. This mistake has been corrected and the templates are now only available to organizations on the Engage package.

 

August 21st, 2023

New and enhanced features:

• Notification Service to use token based authentication with APNS (Apple push notification service)
• Our collection of Covid-19 templates have now been retired. See summary below. 

  Template Name	Status
  COVID-19: Health and Wellbeing - Daily Reminder	Retired
  COVID-19: Health and Wellbeing - Do You Need Any Support	Retired
  COVID-19: Health and Wellbeing - Social Distancing	Retired
  COVID-19: Health and Wellbeing - Stay at Home	Retired
  COVID-19: Health and Wellbeing - Wash Hands	Retired
  COVID-19: Health and Wellbeing - Wellbeing Tips Slideshow	Renamed to "Wellbeing Tips Slideshow" and moved to "Human Resources > Employees Wellness"
  COVID-19: IT Communications - IT Support	Retired
  COVID-19: IT Communications - IT Update	Renamed to "IT Communications - IT Update" and moved to "IT Communications"
  COVID-19: IT Communications - Star Rating	Retired
  COVID-19: Leadership Communications - Business Updates	Renamed to "Business Updates" and moved to "Human Resources > Employee Engagement"
  COVID-19: Leadership Communications - CEO Q&A	Retired
  COVID-19: Leadership Communications - CEO Update	Retired
  COVID-19: Leadership Communications - Returning to Work	Retired
  COVID-19: Leadership Communications - Star Rating	Retired
  COVID-19: Updates - Daily News Update	Retired
  COVID-19: Updates - Daily News Update Feed	Retired
  COVID-19: Updates - New Company Policy	Retired
  COVID-19: Working From Home - Birthday Celebrations	Renamed to "Birthday Celebrations" and moved to "Human Resources > Employee Engagement"
  COVID-19: Working From Home - Celebrating Success	Renamed to "Celebrating Success and moved to "Human Resources > Employee Engagement"
  COVID-19: Working From Home - Checklist	Retired
  COVID-19: Working From Home - Daily Tips	Retired
  COVID-19: Working From Home - Employee Sentiment	Retired
  COVID-19: Working From Home - Opt-in For Daily Tips	Retired
  COVID-19: Working From Home - Star Rating	Retired

• New emergency template: Active shooter 

       

• Text "Active shooter" has been removed from the default content of the Shelter in Place template.

       

• RSVP and Registration Alert templates now also use the uplifted design and are opened up for better design customizability.
• New admin permission: Manage Organization Templates. When this permission is disabled, admins will not be able to create, edit, move, delete organization templates.

      

Resolved issues:

• Fixed an issue where the Data Source Attribute dropdown (under Users & Groups>Attributes>Add Attribute) would only should attributes collected by the default app profile. A consolidated list of attributes across all app profiles are now presented in the dropdown.
• Fixed an issue where the snooze rule create button can be clicked multiple times to create multiple undesired copies.
• Fixed an issue where the pop-up close button cannot be seen for the SnapComms Mobile App Launch template.
• Fixed an issue where "Can publish" and "Can moderate" columns are available in the admin permissions table even when the organization does not have the Moderation feature enabled.
• Fixed an issue where Azure Active Directory Integration details do not appear as having been configured.
• Fixed an issue where Greek text would not render as expected during preview.

August 7th, 2023

New and enhanced features:

• You can now provide a URL instead of a VideoID as the source for Vimeo videos (Similar experience to Youtube)
• Questionnaire Branching - "Next page" can be set for free-form questions to prevent re-merging of branches when pages only have a free-form question

Resolved issues:

• Fixed an issue where the date of scheduled messages would display incorrectly from the dashboard's recently published list if the publisher's time zone is one that is currently in daylight saving.
• Fixed an issue where disabling Azure AD authentication would not also disable "Enforce Authentication" option
• Fixed an issue where tickers with badly formatted html (potentially from copy and pasting from bad sources) would become uneditable in the designer.

 

July 24th, 2023

New and enhanced features:

• Removed excessive spacing between bulleted list items. Templates which have been updated are: Desktop Alert, Quiz, Survey, Ticker with Message Window, and Video Alert. This change will be rolled out to remaining templates incrementally in future releases. If there are particular templates that you wish to have this change applied sooner, please let us know by sending feedback through the Content Manager portal (blue light bulb button on the top right).

Resolved issues:

• Fixed an issue where authenticated users on the Mac app could not receive content until they completed the sign-in process on their mobile device.
• Fixed an issue where Microsoft stream video links do not work under certain share settings.
• Fixed an issue which may have caused some users to not receive content.

 

July 10th, 2023

New and enhanced features:

• Administrator roles
  • "Custom" role has been renamed to "None" to avoid confusion
  • In the administrator roles page, you can now select as many columns (roles) as you like to view on screen at once.
• Accessibility
  • Alt text for company logo can now be preset from their themes
  • The language of content is now exposed for screen reader to detect (Set under Designer > Settings tab > Language field)
  • Corrected ordering of headers (h1, h2..) in emergency use case templates

Resolved issues:

• Fixed an issue where audio modules could not be added to emergency templates
• Fixed an issue where content would not be accessible after its theme had been deleted 
• Fixed an issue where an admin's individual rights would not be remembered once they're assigned a role, then have it removed.
• Fixed an issue where the reaction button would not appear in "Employee Engagement: New Employee Introduction" template.

 

June 26th, 2023

New and enhanced features:

• On our May 29th 2023 release, we improved the customizability of design for the Desktop Alert template. This improvement has been rolled out to some of our other templates: Survey, Quiz, Ticker with Message Window, Video Alert.
• Audio module - New option to loop the playback of sound, so that it can continuously be played while the message is open.

Resolved issues:

• Audio module not immediately editable after having been added to content.
• Corrected label for "Export to PDF" button.
• Certain templates causing colors in the designer screen to be overridden incorrectly.
• Incorrect background color detection for tickers.
• Notification type not changeable for the "Employee Engagement: New Employee Introduction" template.
• Content being vanished/removed when switching between different views (Content, Pop-up, Feed view..).

 

June 12th, 2023

New and enhanced features:

MS Stream minor improvements

• Improve automatic validation of incorrect URLs provided for MS Stream videos
• Display informational warning when organization has apps installed which don't support MS Stream videos.

 

May 31th, 2023

Resolved issues:

• Fixed an issue where the company logo would not display in the content designer for some content.

 

May 29th, 2023

New and enhanced features:

MS Stream integration

• MS Stream videos hosted on your organization's SharePoint can be added to your content.
• Requires Azure AD Authentication to be configured.
• See here for more information.

Administrator roles

• You can now create and assign roles to your administrators to manage their rights more effectively.
• Functionality is currently in beta trial phase. If you would like to opt in, please reach out to our tech support team.
• See here for more information.

Better customizability of content design (Desktop Alert template)

• Corner radius is now modifiable.
• Thin, colored bar at the top is now modifiable and removeable.
• Separator between body section and footer section is now modifiable and removable.
• Background color of the title section is now modifiable.
• Content can be added and removed from the footer section.
• Customizability will be opened up to more templates in the following releases.

May 15th, 2023

New and enhanced features:

New audio module (BETA)

• Audio module is now available in designer, which allows you to add customized sound to your content 
• Please note that this feature is in BETA, therefore must be enabled from [Management > General Settings > Optional Features] before use.
• See this link for more support

 

April, 2023

Resolved issues:

• Security enhancements.
• Fixed an issue where App Updates for Mac would not work when updating from versions lower than 23.3 to 23.3 or higher.

 

March, 2023

New and enhanced features:

SnapComms has a new Logo!

Group Management

• Added Email and SMS columns to the Group Membership page.

Content

• Added Content Preview on hover to the search results page.

• Expanded available tools for ticker headlines. This give content designers more control, including support for multiple URL links in a single headline.

Resolved issues:

• Fixed an issue where some administrators were unable to modify general settings
• Fixed an issue where deleted Users were listed in the Group Membership pages.

 

February, 2023

New and enhanced features:

Moderation

• After submitting content for moderation the submitter will now have the option the notify moderators by email that there is content to be reviewed.

Content

• Compliance content can now be sent out with Always on Top enabled to help with success rates on important messages.

Resolved issues:

• Fixed an accessibility issue in questionnaires where heading levels didn't follow standards.
• Fixed an accessibility issue in questionnaires where required field were not announced as required.
• Fixed an issue where slideshow buttons could be cut off in the newsletter.
• Improved interaction with YouTube and Vimeo in Video Alerts.  
• Fixed an issue where Organizational Units would not load correctly if they ended with a trailing dot.

 

January, 2023

New and enhanced features:

Auditing

• Content detail changes are now audited and available to view from the Administrators page. This allows administrators to track what changed and when.  

Resolved issues:

• Improved drag-and-drop in the Newsletter template.
• Fixed an issue when searching by User in the Calendar. 
• Fixed an issue where some templates didn't allow customization of the button color.  

December, 2022

New and enhanced features:

Reports

• Reports now remember the columns selected by the administrator. Future visits to the report will automatically pick the last set of columns chosen.
• The Completion Time column has been added to the Quiz report.

Resolved issues:

• Fixed the initial sorting for the Groups page (This is now sorted alphabetical by Group Name)
• Fixed an issue where some users who hadn't connected in a long time were missing from the Users page

November, 2022

New and enhanced features:

Reporting:

• It is now possible to report on clicks for multiple messages located in a folder using the Click-through Drilldown Report for Folders.
  • The folder click-through report can be accessed from the Folders page (Folder table), or within the specific folder you want to report on. Look for the Reports icon.

• A new date range filter has been added to some of our reports (list below). Select a time period to get the insights you need, across 1 or multiple versions of your message.
  • This filter will be available for the following reports: Success Report, Click-through Drilldown, User Events, Summary and Detailed Responses.

 

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October 31st, 2022

New and enhanced features:

Templates

• Improved screensaver transitions: transitions between screensavers appear smoother and without flashing. 

Note: This display improvement will only work with the latest Windows app version (v.22.10.166) and screensavers created after October 31st, 2022.
No change on Mac.

Resolved issues:

• Resolved an issue with contents expiring at users' local time instead of UTC when UTC is selected and 'start immediately' is toggled on. This change ensures UTC expiry time is respected.

October 17th, 2022

New and enhanced features:

Content

• Employees' communications can now be personalized using the latest improvements to the dynamic user tags.
  • See the Personalize your Employee Communication knowledge base article for more information
  • The latest Windows App v.22.10.131 is required to use the custom tags on Lock Screens.

Accessibility

• To further our effort towards making Snapcomms more inclusive and comfortable to use GIFs (animated images) can now be paused by the users. The play/pause button is available for all apps on the Feed view, Pop-up and Content. Accessibility mode is not required.
• When Accessibility mode is ON, the pause/play button is announced and can be interacted with by the screen reader.

Note: this only applies to image blocks. Images added to text through the text editor "Add image" button do not support play/pause.



API

• User targeting via the API has just got a lot easier with the latest changes to support targeting by Users.
• Configure the new targeting attributes within your Content Manager to support Username, DomainName, MobileUsername, Email, and UserPrincipalName.
• For more information please see the Attribute Targeting Knowledge Base article

October 3rd, 2022

New and enhanced features:

Reports

• To make it easier to report on event data for users across multiple timezones we have now added "App Timestamp - UTC" to the User Events report.
  
  Click on customize columns and select "App Timestamp - UTC".

 

• Users have the ability to submit a Quiz or Survey without entering any response if the question is not mandatory.
  
  The Quiz/ Survey Summary report will now provide and display details for" No response submitted" allowing you to see the full picture

Content

• To bring greater visibility for the content administrators, improvements have been made to how the current status of your content is displayed.
  
  Any content published with an immediate start time, the status will be displayed as Published.
  
  New Any content published with a one-off future date, the status will now be displayed as Scheduled. A new calendar icon will be displayed next to the status that can be hovered upon to show the selected publish date.
  
  New For any content published using the advanced Repeat Scheduling, the status will be displayed as Scheduled. A new repeat icon will be displayed next to the status that can be hovered upon to show when the occurrence date will be.

 


Accessibility

• Improved accessibility for Surveys - Mandatory question error messages are now picked up by screen readers.

September 19, 2022

New and enhanced features:

Reports

• The latest improvements to the SnapComms reports allow you to apply your range of filters and easily export the filtered results as a CSV file.
• Simply click on the 'Export as...' dropdown button and select Export current fields (.CSV)
• Available for the following reports:
  • Success Report
  • User Events
  • Click Through Drill down
  • Admin Audit Logs

Accessibility

• We made the sentiment and the star-rating surveys more accessible by allowing Screen Readers to tab through and read out the images (face, stars) to employees. With these new meaningful labels, these surveys can now be used confidently by Organizations requiring 508 compliance.

September 5, 2022

New and enhanced features:

New Lock Screen Template

Increase message readership using the latest changes to the SnapComms Lock Screen.
Easily create dynamic Lock Screen messaging directly within your SnapComms Content Manager.

• The new Lock Screen template is made available to all Trials and Engage Packaged customers.

• The latest Windows App will be required to display any new Lock Screen messages created. This does not apply to the Lock Screen - Classic template.

Administrators

• To improve the user experience, we now prevent multiple reset password emails from being generated and sent to administrators in a short timeframe.

  • Once pressed, the Resend Password button will be disabled until the email has been sent. There is a 5-second maximum delay.

 

Resolved Issues:

• Resolved an issue with incorrect data sorting within the Publishing Statistics report.

 

July 27, 2022

New and enhanced features:

Content Manager:

• The new Sidebar editor experience now includes the Web Page and Ticker (Standard & RSS) modules

• The Sidebar editor color picker now includes Theme colors (Selected Content Theme + Organization Theme).

• Created for vertical screens and kiosks, the portrait screensaver template is available now. Find it under Build your Own -> Screensaver.

 

July 11, 2022

New and enhanced features:
 

Content Manager:

• For a smoother, more intuitive content creation experience, we have moved the design block settings to a sidebar editor.

  • Now available for images, videos, separators, slideshow, text and color blocks.

  • The sidebar editor slides open when you drag & drop a new design block or click on an existing one. Watch changes apply directly on your message.

Coming soon to Ticker, Web page.

Message Reports:

• To simplify the analysis of your message reporting, we have now included the question titles in your exported CSV file.

  • The latest question title will be used when using All or Consolidated version filters are applied.

• Sharing your Survey, Quiz, or RSVP success statistics has been simplified with the latest exporting improvements.

  • Simply open the Survey, Quiz, or RSVP summary tab and click on the Export as... dropdown list and select Export as PDF.
    Each question will be listed on its own page to easily digest the data.

Resolved Issues:

• Resolved an issue that prevented the Last Updated field from showing data.
  Any updates made to the User Record after it is created the first time display the correct Date/Time.

• Resolved an issue with the user's preferred timezone being incorrectly displayed in the exported CSV file.

 

June 27, 2022 

New and enhanced features:

User Management:

• Managing your user records is now easier with the CSV import supporting updates of the following user fields:

  • mobileUsername

  • mobilePassword

  • email

  • sms

 

Templates:

• A change was made to the way questions are selected in questionnaires (Surveys, Quizzes, RSVP Invites). Questions can now directly be selected without selecting the questionnaire block first. This means fewer clicks and a more fluid questionnaire editing experience.

• The Company logo in the footer of the Desktop Alert cannot be inadvertently removed anymore. The logo can be swapped for another logo or image if required.

Message Reports:

• Reporting the success of your communications is easier when using visual graphs.
  You can now export the graphs within the Success Report by clicking on the Action menu and selecting Download as an image

Note: 

• Legacy Reports have now been retired and are no longer visible within the Content Manager.

  • These include:

    • Content Display Report

    • Content Download Report

    • User Events

Resolved Issues:

• Resolved an issue with the success report displaying an incorrect number of responses when the delivery method selected was "Publish to Web".

 

June 13, 2022 

New and enhanced features:

Message Reports:

• The new Success Report now includes the option to notify users that have not opened or interacted with the content.
  A Re-publish to Unsuccessful button is now presented on the Success chart

• The new Success Report also includes the selection of the 'Alert On Screen Time' column.
  This will allow you to review statistics related to content display.

Content Manager:

• For an improved user experience, the Color Block module previously available for the Video Alert channel has now been replaced with the Separator module.

  • The Color block module is now only available for Screensavers.

Resolved Issues:

• Resolved an issue where some templates with pop-ups could be published with an incorrect layout or appear cut off if the pop-up was not edited before publication.

 

May 30, 2022 

New and enhanced features:

Message Reports:

• The new Success Report is available. With an enhanced look and feel, the new Success Report now focuses on delivery information. This means it now has the same structure across different content types. Responses for Quiz, Survey, Registration Alert and RSVP based content is now available in the Detailed Responses report.

API

• BETA: The Public API now supports Attribute targeting. Technical details in the API documentation. 

Resolved Issues:

• Resolved an issue where Users were allowed to add an image to the email body text box when sending emails from SnapComms. Images not being supported, they appeared broken when received. The ability to add images was removed.

 

May 16, 2022 

New and enhanced features:
 

API:

• The SnapComms API is now available publicly for all customers on the Inform and Engage packages.

  • API documentation is available on this link.

Resolved Issues:

• Resolved a display issue with tickers containing lengthy text across multiple headlines.

 

May 2, 2022

New and enhanced features:

Templates:

• The Launching SnapComms with a Ticker template now supports additional display settings such as ticker speed and positioning. Simply click on the Ticker settings module to access them.

• To improve the video alert interactions for the end-users with accessibility mode enabled, we have introduced a new play/pause button that allows interactions with the screen reader

Reporting:

• See how your employees interact with your messages with Reactions. The reactions chart is now available in the new Content Reports when Reactions are enabled in the content.

Single Sign-On (SSO)

• It is now possible to log into the SnapComms Content Manager directly from Identity Providers portals when SSO is enabled. If you already have SAML SSO set up in SnapComms, it's necessary to enable IdP-Initiated SSO by navigating to Management > Integrations > Single Sign-On (SSO) > Content Manager Administration.

 

Resolved Issues:

• Resolved an issue that prevented the Emergency Alerts from being displayed over the Windows system Screensaver and Lock Screens.
  The Emergency Alert will no longer be suppressed.

Note: Updating the Windows App to version 22.4.54313 or newer is required for this fix. 

April 19, 2022

New and enhanced features:

Licensing Update:

• SnapComms Cloud-based Inform and Engage packaged customers, will now have the full benefit of the Emergency Alerting and Panic button functionality. The additional functionality has been included automatically in your Content Manager. 

 

Report

New Click-through Drilldown report

• The Click-through Drilldown report has been refreshed with an updated design and improved performance. Get detailed information by User and Time on whether URL links within your messages used.

  • Please Note: This report does not provide content version information (it will always display the same data regardless of the selected version at the top)

April 4, 2022

New and enhanced features:

• The New Content Version column makes it easy to determine what version each row relates to when All Versions is selected in the version filter for the new Detailed Responses and User Events reports. 

Resolved Issues:

• Resolved an issue that now allows the folder tree structure to be displayed alphabetically.

March 22, 2022

New and enhanced features:

New Pop-up notification positioning settings

• You can now choose from all four corners of the screen to display your Pop-up notification when creating Build your Own messages. This includes the following positions: Top right, Top left, Bottom right, Bottom left.

 

March 21, 2022

 

New and enhanced features:

New Desktop Alert Template

• Create and send beautifully designed messages with the latest Desktop Alert template available now. With a new modern animation and usage of your company branding, the message will be a highlight for all your communication needs.

Improved questionnaires
The latest enhancements and added functionality make managing multiple pages on your Survey, Quiz and RSVP even easier:

• New page controls have been added to pages without questions

• Inline editing is now supported in completion pages

Templates

• To improve the end-user experience, the default recurrence interval for all Build your Own Pop-up notifications has been changed from 45mins to 2hours.

Note: existing organization templates and published messages will still show the original selected recurrence time.

• To improve end-user interactions and provide increased readership, we have updated the default duration on the Pop-up notifications to 30 seconds for each of the Build Your Own templates.

 

Resolved Issues:

• Resolved an issue preventing interactions with the Mute/Unmute buttons when a YouTube video is viewed using a screen reader.

March 7, 2022

New and enhanced features:
 

Improved Groups and Machines pages

The Groups and Machines pages under Users & Groups have been refreshed with an updated design and improved performance. It is now easier to manage Groups, Machines and view Group or Machine-related information.

Some of the improvements include:

• Simplified Group creation process

• Easier to add and remove columns

• Status counts (Number of Groups/Machines Active, Inactive and Disabled) added

• Improved data filters

Resolved Issues:

• Resolved an issue for the iOS mobile App where Content was not loading when opened via push notification.

• Resolved an issue in Reports (Summary, Detailed responses, User Events) where the date & time drop-down list did not display in the User's time zone.

February 21, 2022

New and enhanced features:

Editor

• When accessing the Display Settings on the Content you are creating, you will now find 2 tabs under Size and location when your Content has a Pop-up:

Templates

• RSVP Invites performance has been improved.

Reports

We're introducing 2 new message reports: 

• Detailed Responses

  • covers individual responses for users on Questionnaires (Survey, Quiz, RSVP, and Registration Alert).

• User Events 

  • covers a list of events triggered by users. The report can help

  • identify when content was downloaded and viewed.

The enhanced message reports are all available on a single page making it easy to switch to the most relevant reports for the questions you have. 

Resolved Issues:

• An issue affecting the Windows App Download link has been resolved.

February 17, 2022

 

 

New and enhanced features:

Improved Users page
The Users page has been refreshed with an updated design and improved performance.

It is now easier to manage Users and view User-related information. Some of the improvements include:

• Attributes are now visible per User (Click on Details within the table > Attributes Tab)

• Easier to add and remove columns  

• Status counts (Number of Users Active, Inactive and Disabled) added

• Improved data filters

February 8, 2022

New and enhanced features:

Improved RSVP experience. 

An enhanced user experience for both the content creator and message recipient. 
New features include:

• New sidebar editor

• Multi page support

• Button customization

• Inline editing with live validation

 

Reporting

• The Star Rating surveys now display "stars" within the survey summary report

 

Resolved Issues:

• Resolved an issue with the Compliance use case templates.

• Resolved an issue preventing content being sorted by folder name.

• Minor bug fixes

 

January 24, 2022

New and enhanced features:

Accessibility

• Improvements have been made to ensure all elements within the Newsletter are supported by Screen Readers.

Editor

• Content will now be saved faster as edits are made within your messages.

 

Resolved Issues:

• Resolved an issue which showed broken images in the content previewer app for the Employee Sentiment and Star Rating survey..

• Minor bug fixes

 

January 10, 2022

New and enhanced features:

Accessibility

• Improvements have been made to Newsletters to support Screen readers.

• Added an 'Image alternative text' input field for the slideshow module.

 

Resolved Issues:

• Resolved an issue which was changing the cursor placement within the content editor when editing text.

• Minor bug fixes

 

December 13, 2021

New and enhanced features:

Improved Survey & Quiz experience. 

An enhanced user experience for both the content creator and message recipient. 
New features include:

• New sidebar editor

• Multi page support

• Button customization

• Inline editing with live validation

 

• Branching Logic

• Multi completion pages

  • Available for Surveys only.

  

 

New Summary Report for Survey, Quiz, RSVP & Registration Alerts

An easier and faster option to find and understand your questionnaire responses.
From your report menu, select the Survey Summary, Quiz Summary, RSVP Summary or Reg Alert Summary 

 
 

Templates

• The newsletter slideshow has been enhanced to now include a new play/pause button to stop the carousel in its place providing for control to the user.

• To ensure a consistent experience for users, Paste as Text is now the only supported paste option for Ticker headlines

Resolved Issues:

• Minor bug fixes

• Resolved an issue with the display and interaction of Vimeo screensavers in a screensaver.

 

November 29, 2021

New and enhanced features:

Content Manager

• Labels and icons have been updated to provide a consistent experience across the Content Manager

Resolved Issues:

• Minor bug fixes

• Resolved the slow loading of the Advance Targeting settings

 

November 15, 2021

New and enhanced features:

Accessibility

• Improvements have been made to support Screen readers

Resolved Issues:

• Minor bug fixes

 

November 08, 2021

New and enhanced features:

Templates

• The scrolling ticker has been enhanced to now include a new play/pause button to stop the headline in its place.

  • Note: The Play/Pause button is not available for tickers in a screensaver.

Accessibility

• When accessibility mode is enabled, the pop-up notification duration will be ignored. The pop-up will remain on screen until actioned. This change is to allow the user time to navigate to the notification when using a screen reader.

  • This change only applies to the Windows App.

• Minor template enhancements

Resolved Issues:

• Minor bug fixes

 

October 26, 2021

New and enhanced features:

Templates

• The Star Rating survey template design and functionality has been enhanced to support multiple questions.
  Available in the Template Library under the Human Resources > Employee Engagement category.

Content Editor

• The interactive content previewer has been updated to include the latest SnapComms Desktop and Mobile App designs

• New option to start an Organization Template from the template Library

Resolved Issues:

• Minor bug fixes

 

October 11, 2021

Resolved Issues:

• Resolved an issue with intermittent display issues for the dock-less ticker

• Resolved an issue preventing a seamless login experience for trialists using the SnapComms Mobile App

• Minor bug fixes

 

September 27, 2021

New and enhanced features:

Templates

• The Daily Health Check-In template located in the Template Library has been updated to support multiple pages and the ability to see different completion pages based on the answer provided. 
  Available in the Template Library under the Health and Safety category.

Content Editor

• To improve the content editing experience, we have changed the default paste format to Paste as HTML. This will ensure your copied format is retained when pasting your text.

• The default exit behavior for the Screensaver has been changed from ESC Key to Any Movement

 

September 13, 2021

New and enhanced features:

Templates

• The IT Outage templates located in the Template Library now support custom color selection. Available in the Template Library under the IT Communications category.

User Management

• Enhancements have been made to the Users and Machine pages to reduce loading times.

Resolved Issues:

• Resolved an issue that was making it difficult to select the correct module when editing Screensavers in designer mode.

• Minor bug fixes

August 30, 2021

New and enhanced features:

Templates

• A new ready-to-publish screensaver template to remind staff about the Benefits Open Enrolment is now available in the Human Resources > Employee Engagement use case library. Note: This template is available to all customers on the Engage Package.

Content Editor

• Enhancements have been made to the Text Editor toolbar within the Content Editor to increase its visibility.

• We have now introduced a precautionary overlay to Organization templates to prevent editing in error. Now the Administrator will select if they are creating content from the organization template or modifying it.

Resolved Issues:

• Resolved an issue that was making it difficult to edit multiple modules when editing Screensavers in designer mode.

• Minor bug fixes

• Security enhancements

 

August 16, 2021

Resolved Issues:

• Resolved an issue that prevented the dashboard live previewer when a custom theme was used.

• Resolved an issue that prevented newly created administrators from publishing content when custom delivery date and/or time was used.

• Minor bug fixes

• Security enhancements

 

July 19th, 2021

New and enhanced features:

Templates

• A fun animated ready-to-publish animated alert to remind staff about the Benefits Open Enrolment is now available in the Human Resources > Employee Engagement use case library. Note: This template is available to all customers on the Engage Package.

Resolved Issues:

• Minor bug fixes

• Security enhancements

 

July 05th, 2021

New and enhanced features:

Content Editor

• Enhancements have been made to supported font sizes in the text editor within the Content Editor. The following font sizes are now included in the font editor dropdown list: 24, 40, 54, 60, 96.

Folders

• Loading a large volume of content in the folder view can sometimes take time. We have now added a loading animation as a visual indication that content is being loaded.

Resolved Issues:

• Corrected the success criteria for the IT Outage - Unplanned Outage Template.

• Minor bug fixes

• Security enhancements

 

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