Licensing

Overview

A valid license must be applied to locally hosted SnapComms software after it is installed. The license unlocks the SnapComms features that your organization has purchased from SnapComms. Installing licenses is only required on local installations. Installation of licenses on Cloud are done by SnapComms.

Installing / Renewing Licenses

Licenses are issued in the form of a License Key, which is a text file that starts with the characters ---BEGIN LICENSE KEY---

See example below:

---BEGIN LICENSE KEY---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---END LICENSE KEY---

On installing the License Key into your Content Manager, you create a License Request Key which combines information from the license with information from the server (such as the server name among other non confidential information).

Note: If you use Internet Activation, you will not see the License Request Key, as it is electronically sent to our licensing server and the Activation Key (see below) is automatically returned.

The purpose of the License Request Key is to prevent software piracy. The License Request Key is a text file which starts with the characters ---BEGIN LICENSE REQUEST---

See example below:

---BEGIN LICENSE REQUEST---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---END LICENSE REQUEST---

The License Request Key is then sent to us via 1 of 3 methods:

• Internet Activation

• Manual Activation (available on SnapComms Server version 16.10.8507.0 and above)

• Email Activation

On submitting the License Request Key, SnapComms returns a License Activation Key which starts with the characters ---BEGIN LICENSE ACTIVATION---

See example below:

---BEGIN LICENSE ACTIVATION---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---END LICENSE ACTIVATION---

Note: If you get the following error, it is likely you have installed the wrong key for the stage you are up to in the above process. e.g. you are being asked for the License Activation Key but have provided the License Request Key instead: