Typically, all tasks are completed within 30 days but depending on your target date and availability, cloud migration can be achieved in a shorter period.
Milestones |
Tasks |
Resources Involved |
Cloud Content Manager Creation |
Send the following information to your Customer Success Manager (CSM)
|
Customer |
Send a request to SnapComms Sales Operations Team to create a new Content Manager with the information provided |
Customer Success Manager |
|
Inform when the cloud Content Manager is ready |
Customer Success Manager |
|
SaaS Vendor Assessment |
If required, send assessments and questionnaires to your Customer Success Manager |
Customer |
Facilitate the completion of the vendor assessment with the SnapComms’ Sales Security Team |
Customer Success Manager |
|
Content Manager Review and Preparation (Windows App Profile and App Download) |
Review SnapComms Desktop Application and Network Safe Listing Requirements |
Customer IT Systems Administrators |
Review and publish necessary changes to the Default Windows App Profile
|
||
Download the SnapComms App installer from the Cloud Content Manager and prepare the SnapComms App for deployment. |
||
Identify a few user(s) to do an initial test and uninstall the existing SnapComms App connected to your Local Content Manager in their machine(s) |
||
Install the new SnapComms App downloaded from the Cloud Content Manager to the identified test group. |
||
Content Manager Review and Preparation (Content Manager Administrators and Themes) |
Set up Content Administrators, Administrator workflows and Administrator permissions as required |
Customer Content Manager administrators and content creators |
Setup Themes |
Customer Content Manager administrators and content creators |
|
Group Management |
Groups are automatically created in ‘Disabled’ status. Review the groups that your team will use for targeting and Activate those. |
Customer Content Manager administrators and content creators |
If your organization is not using on-premise Active Directory as a primary group management, SnapComms also offers Data Integration methods to import from other sources like Azure AD and HR platform. Reach out to tech.consulting@everbridge.com to configure this. |
Customer Content Manager Administrator |
|
Pilot Deployment |
Identify a Pilot Group |
Customer Content Manager Administrator |
Uninstall the SnapComms App connected to your local Content Manager to a Pilot Group |
Customer IT Systems Administrators |
|
Install the new SnapComms App downloaded from the Cloud Content Manager to the Pilot Group |
Customer IT Systems Administrators |
|
Test creating and publishing content using different channels and target users or groups |
Customer Content Manager administrators and content creators |
|
Review the contents’ Success Report |
Customer Content Manager administrators and content creators |
|
New Template Training |
Contents created using the Legacy channels cannot be migrated to the cloud. Reach out to your Customer Success Manager to create new templates. |
Customer Content Manager administrators and content creators |
Review Technical Aspects with SnapComms Tech Consulting Team |
Reach out to tech.consulting@everbridge.com in case your team has questions about the following items:
|
Customer |
Full Deployment to Production |
Uninstall the existing SnapComms Apps connected to your local Content Manager for all users. |
Customer IT Systems Administrators |
Deploy the new SnapComms App downloaded from your Cloud Content Manager to all users
|
Customer IT Systems Administrators |
|
Review the groups and/or attributes and confirm targeting requirements are met |
Customer Content Manager administrators and content creators |
|
Review the guides in our knowledge base site for Content Creation or for more in-depth training, reach out to your Customer Success Manager |
Customer Content Manager administrators and content creators |
|
Live! |
Congratulations! You have now fully migrated to our cloud-hosted solution. For any inquiry or concerns regarding our solution contact our Tech Support team at tech.support@snapcomms.com |
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