Audit Log

OVERVIEW

The Audit Log available in the Content Manager is a record of actions and events that took place in your SnapComms administrator account. These actions and events are recorded automatically by the SnapComms platform. Message processing details like message IDs, configuration values, outputs etc, can also be found in the Audit Log when clicking on the View Details link for specific operations, and is displayed in a JSON format. Get in touch with SnapComms Tech Support team at support@snapcomms.com if you require help in identifying specific actions or events within your Audit Logs.
 

PREREQUISITES

In order to be able to access Audit Logs, SnapComms Administrators need the "Management and App Management sections" permission enabled. To read more details on what permissions can be set for each SnapComms administrator, read the Setting Permissions section of the Creating Administrators and Setting Permission article here.
 

VIEWING AUDIT LOGS

Audit Logs can be accessed from two locations, and the extent of data displayed varies between them: 

ADMINISTRATORS PAGE 

When viewed from the Administrators Page by clicking on the Audit Log button next to the Create Administrator button, the Audit Log will display actions and events triggered by all Administrators in your SnapComms account. Available columns are: 

• UserName 

• Date 

• Operation

• Target

• Links

  • View Details: shows message processing details of the Operation

  • View Content: links to the message onto which the action or event happened

ADMINISTRATOR DETAILS PAGE

When viewed from within the Administrator account details page, the Audit Logs will display actions and events triggered by the specific Administrator selected only. Available columns are: 

• Date 

• Operation

• Target

• Links

  • View Details: shows message processing details of the Operation

  • View Content: links to the message onto which the action or event happened

FILTERING LOGS

It is possible to filter logs by the following criteria: 

• Date: date range in which the action took place. Quick filters such as All Time, Last 30 days, This Week, This Month and This Year are also available.

• Username: Administrator who's taken the action

• Operation: action taken or event  

• Target: name of the message onto which the action was taken

Columns with the filter icon in the header offer filtering options like Contains, Does not Contain, etc. 

EXPORTING LOGS

Audit Logs may be exported to an Excel spreadsheet by clicking the Export to Excel button. The export will contain the Administrators' usernames if exported from the Administrators page, Date of the event, Operation and Target. Message processing details of the Operation and details of the SnapComms Content are not included in the export.